Third Party Reviews Reviews For Sport Clips Haircuts of Schaumburg - Higgins Road Center

Good one

Overall I like going here, but I have had issues in the past with their check-in process and I was super annoyed today. I checked in on the app and selected one of their stylists. When I got there, they said hello and I checked in AGAIN at the front counter kiosk. I then sat for quite a while because the person with whom I was supposed to get my hair cut was taking a while with her customer. Meanwhile, other people were coming in and out, which I was fine with, since I picked a certain stylist. I kept checking the board to make sure that I was next up because previously I had been burned because I didn't realize that not checking in at the kiosk after checking in with the app doesn't mean you are checked in, even if your name is on the board. So after she finally finished and cleaned up her station, she goes up to the counter and calls out the name of the next person in line after me even though I had been waiting all that time and my name was next to hers at the top of the screen. Now I don't know if it was the stylists fault for not reading the board right or something on the board wrongly indicated I had not checked in, even though I had checked in twice. But if I am sitting there for over forty minutes and she is going to call out names of people who hadn't even been there 10 minutes, I don't need to be wasting any more of my time there. I probably should have said something at the time, but at first I was confused as to what was going on and once I knew for sure that I was skipped, I didn't even want to deal with them and figured it wasn't worth causing a scene. To be honest, I didn't want to vent on this page, but apparently there isn't even a contact us option on the website or on the app aside from a text limited form on the app. All they had was a link to this review page, so here is my review on a haircut that never happened. Again, this isn't a slight on their services or stylists overall, which is why I don't want to call out the stylist who skipped over me by name. But their check-in process stinks.

I dont like the way they cut my hairs but there are lots of positive reviews though